Customer Frequently Asked Questions

Many factors determine the price of our services.  a) Existing concrete surface/coating? b) Which service do you want? c) Your budget?  d) Current discounts? e) Where do you live? f) Repairs? Access? Power? Water? Time frame? etc.  

Many Licensees operate in different regions across Australia, so each will have i)Different product prices,  ii)Pricing structure,   iii) Guarantees.  

So the only way to know a service cost, is to contact your local Licensee FREE CALL 1800 688 888 and discuss with them your requirements and all the above issues. Or have them offer you a FREE ON-SITE QUOTATION including all the above issues. 

Depends on which service? Test reports for Spray Paving show it is harder than most concrete poured in domestic situations. Countless jobs have been applied across the world, mainly for vehicle traffic. All our services carry a 7 year written independent/operator guarantee.  

Polishing 0mm;   Sealing <1mm;   Epoxy <2mm;   Spray Paving 1 to 4mm;   Permeable Paving 5mm to 30mm.  Consider existing doors or gates etc.

Again depending which service, generally NO!  If you have existing concrete in sound condition, There is no reason to remove it.  Consider all the benefits of each service including:- * Safety *Individual design * Low height * Short completion time  *  7 Year guarantee.  * For such a low price

Some services we repair the cracks, others we don’t. Repaired cracks will not show unless there is movement or substrate failure. Examples are:- Land or tree movement, heavy trucks, droughts, floods, weak or thin concrete, internal moisture, rusting mesh inside etc.  Most services may help reduce cracks and have been used in many jobs to extend the life of concrete. 

Our services have no control over the substrate, therefore there is no guarantee that cracks will not reappear. As detailed in our generic terms.

Yes! Any concrete product can be sprayed. Walls or flat  Cement sheets, Villa board , Foundations, Bricks & Pavers

View our generic guarantee terms. All preparation and application has a 7 year guarantee by the independent operator doing the actual works.  Product suppliers also offer a guarantee for their products, ensuring two avenues in the unlikely event a guarantee claim is required. Many past jobs are still in great condition since the early 1990s. 

Your Local Licensee / estimator is usually the independent operator who undertakes the works. Although at times an estimator writes up a quote, then a separate contractor does the work. Details on quote/agreement. 

Not a problem! Each job is completely sealed. Similar to varnish over timber. Any oil, grease, coffee, red wine spills, you simply apply a mild cleanser and water hose off.

Our Licensee portfolio is the 1st place. Then ask your Licensee where you can view their work. New display sites are constantly being established across the country

Depends on the service and size and of the job. An average driveway could be cleaned in 1/2 day, then sprayed over the next two days. Most services, the concrete must be dry before applying new coatings.

We recommend 1 day before walking, and 3-4 days before driving. You may need to arrange car parking elsewhere. Leave mats, pots and furniture off for 3-4 days.

Usually yes. Especially when Licensee are establishing in new areas in return for advertising purposes. Discounts available for pensioners, charities and large areas.

Most old coatings are removed (a few exceptions, depending on what it is? and what you want?) we usually need to work on the raw concrete to ensure full penetration and adhesion. Any old coating removal will usually increase the quote price.

Just what we specialise in for all the trades. If you can draw it, or show us a picture. We can apply it! Logos, Mascots, Emblems, Brand names, Animals, Words, etc, etc.

What ideas  / designs / colours do you have? Access to site? Water and power on site?     No foot and vehicle traffic during works? When are you ready to start?

We have seen and repaired many failures, but yes DIY can be done depending on the service? For the more complex services, if you consider learning a trade! Can you learn to be a Carpenter, Plumber or Electrician, offering a quality job with an independent 7 year guarantee and trained from professional people. Saving money by DIY is great, however.   “A wise man knows his limitations”